Everything You Need to Know About Shopping with ZAÉO
Product & Quality
Q1. What materials are ZAEO rompers made of?
Our rompers are made from premium-quality, ultra-soft cotton that is breathable, skin-friendly, and safe for newborns. We ensure all fabrics are OEKO-TEX® certified and free from harsh dyes or irritants.
Q2. Are ZAEO rompers safe for sensitive baby skin?
Yes! ZAEO rompers are specially designed for delicate and sensitive skin. Our fabric is hypoallergenic and incredibly soft, making it perfect even for newborns and babies with skin concerns.
Q3. Do your rompers shrink after washing?
Our rompers are pre-washed and made from high-grade cotton to minimize shrinkage. Follow the care instructions provided to keep them in perfect shape.
Q4. Are the rompers unisex?
Yes! Most of our styles are designed to be neutral, cozy, and adorable — perfect for both baby girls and boys.
Ordering & Delivery
Q1. How do I place an order on the ZAEO website?
Simply choose your favorite romper(s), select the size, and click “Add to Cart.” Then proceed to checkout, fill in your details, and confirm your order. It’s quick and easy!
Q2. How long does delivery take?
We usually dispatch all orders within 1–2 business days. Delivery timelines vary depending on your location, but most orders are delivered within 3–7 working days across India.
Q3. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email or WhatsApp so you can monitor your delivery in real-time.
Returns & Exchanges
Q1. What’s your return policy?
We accept returns for unused, unwashed items in their original condition within 7 days of delivery. Please refer to our [Returns Policy Page] for detailed instructions.
Q2. Can I exchange my order if the size doesn’t fit?
Absolutely. We want your baby to be comfortable! If the size isn’t right, we’ll happily exchange the romper for a different size (subject to availability). Just contact us within 7 days.
Q3. How do I initiate a return or exchange?
Simply email us at weare@zaeo.in or message us via WhatsApp with your order number, and we’ll guide you through the quick process.
Care Instructions
Q11. How do I wash ZAEO rompers?
We recommend gentle machine wash in cold water or hand wash using a mild baby detergent. Avoid bleach and tumble drying to retain the fabric’s softness and shape.
Q12. Can I iron the rompers?
Yes — use a warm iron (not hot) if needed. However, our fabric usually stays smooth and wearable straight out of drying.
Gifting & Packaging
Q1. Do you offer gift wrapping or gifting options?
Yes! You can select our gift wrap option at checkout. Our rompers come in beautiful, eco-friendly packaging, perfect for baby showers and welcome gifts.
Q2. Can I include a personalized note in my order?
Definitely! Just add your message at checkout, and we’ll include a hand-written note with your gift.
Other Questions
Q1. I’m a new mom and have questions. Can I speak to someone?
Of course. We’d love to assist you personally! Message us on WhatsApp or email us at weare@zaeo.in — we’re happy to help.
Q2. Do you ship internationally?
Currently, we’re shipping only within India. But international shipping is coming soon — stay tuned and follow us on Instagram for updates!